Senior business travel consultant

Are you an experience Business Travel Consultant? Do you have 2 years Corporate Business Travel Experience Are you looking for a London based hybrid , Look no further! An independent TMC based in London to expand their team and happy to consider cross training from any GDS. Main Purpose of the Role: To provide effective customer service to ensure the needs of clients are consistently met and often exceeded.Ensure the consistent provision of the highest level of professional service and personal attention to all corporate accounts. Key Accountabilities: * Liaise and cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodation. * Ensure that all clients have the best travel services available so that they get the best value for money. * Ensure that the company achieves the necessary SLAs, delivering exceptional resolve to customer enquiries, meeting delivery times and inter-department service levels. * Provide expert information and advice to all clients and assist them in making the most budget effective plans. * Deal with occurring travel problems, complaints or refunds. * Be responsible for and have an overall awareness of accounts and how they are trading, raising any concerns with the Team Leaders and also have a close working relationship with Account Managers . * Continually review processes and identify ways in which aspects of the service experience could be enhanced. * Encourage profit awareness and achievement of financial targets. Skills Experience? * 2 Years experience within Corporate Travel * Working knowledge of a GDS (Galileo / Travelport desirable) * Experience of using CRM systems * First class customer service skills * Accuracy and attention to detail * Excellent communication skills both verbal and written Package? A competitive salary of Circa GBP37,000 - GBP40,000 DOE 22 days holiday per year, plus public holidays - increasing to 27 days with length of service Company Reward Scheme for milestone Anniversaries with the company Interested? Please click APPLY or contact (url removed)