Crm upgrade training leader

Our client is looking for a CRM Upgrade Training Leader for a contract position, working remotely. ROLE A platform upgrade to revamp corporate CRM; Deal Machine, with a new lsquo;Lightning rsquo; engine: Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load. Establishing data connectivity to tap into a broader suite of commercial effectiveness tools. Designing a new UI (including mobile access) for a more contemporary and efficient platform RESPONSIBILITIES Training needs analysis ndash; Assessing persona specific training requirements based on change impacts of the new platform and audience training needs. Training strategy and plan ndash; Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation. Collaboration with Business segments training leaders ndash; set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure + assignment in Learning. Training content production Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed lsquo;step-by-step #39; guides and updated Help Articles Set up training courses and curriculum in the learning platform and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption. Training preparation ndash; Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc... Training delivery ndash; remote training delivery to ~150 change agents across ECS (HQ) and OFSE/IET, adopting lsquo;train-the-trainer #39; approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of ~7000+ Deal Machine users of all levels of seniority). Post-launch hyper care ndash; Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / lsquo;drop-in rsquo; sessions