3rd line support engineer

Are you a technical wizard with experience in virtualization technologies? Do you have experience as a 3rd Line Support Engineer with exceptional customer service skills? Then do we have the role for you! We are currently seeking a technical superstar, ideally with a background of working within an MSP To join a dedicated and passionate team where IT is more than a service; it rsquo;s a partnership If you rsquo;re looking to take that next step in your IT career, read on to find out more! As a 3rd Line Support Engineer your responsibilities will include: * Providing technical and operation guidance to engineers, acting as a mentor/role model * Configuring and troubleshooting switches, firewalls and routers including Cisco * Advanced troubleshooting of Windows Servers and endpoints, including Windows 10/11 * Microsoft 365 administration, including Intune, MDM Conditional Access * Working with Hyper-V and advanced TCP/IP, LAN, WAN, and VPN troubleshooting * Building strong relationships with customers We are looking for a 3rd Line Support Engineer who has the following skills and experiences: * A minimum of 3 years rsquo; experience working in a 3rd Line Support Engineer position * Prior experience of working for a Managed Service Provider is preferred * A UK Driver rsquo;s Licence with access to own vehicle * Experience in networking and infrastructure management, including WAN/LAN VLANs * Proficient in Windows Server management, virtualization technologies Microsoft 365 * Operate with urgency, be reactive, and proactive and can think outside the box In return, the successful 3rd Line Support Engineer will receive a salary of GBP40,000 - GBP45,000 per annum, plus excellent company benefits and perks including: * 25 Days hols + Bank hols * Hybrid working * Access to Training and Paid for Certifications To make sure you don rsquo;t miss out on this fantastic opportunity, apply for this 3rd Line Support Engineer role by sending your CV over today