Debt collection agent

Consultants: Sarah Hughes Ben Harrison Currently working with a reputable collection agency, dedicated to helping clients manage and recover outstanding debt. What you can expect: * CPD Training Program * Pension Plan * Bonus Scheme Responsibilities: As a Collections Agent, you will provide administrative support for all areas of the Debt Recover Team, playing a crucial role in the agency rsquo;s debt recover process. You will work within the framework of FCA regulations to effectively manage and collect outstanding debt on behalf of the company rsquo;s clients. Some of your responsibilities will include engagement with debtors, negotiating repayments and maintaining accurate records of all interactions. * To provide administrative support for all areas of the Debt Recovery Team or as instructed by Line Manager * Contact customers by telephone, email, letter and text to maximize the collection of arrears accounts * To adhere to company standards and necessary legal and regulatory requirements (TCF/FCA) * To gather and verify client information from various sources and ensure client data is accurate and up to date on in house systems * Work to reduce delinquency with the objective of returning borrower accounts to a resolved or up-to-date status * Provide excellent customer service and support whilst adhering to the forbearance and vulnerable customer policy * Support the Collections Manager with the issue of summons to customers * Maintain customer based information on systems on all activities including building, running and reviewing reports to identify potential problem areas Profile: * Proven experience in debt collection or a related field, preferably in a regulated environment * Excellent communication and negotiation skills, with the ability to effectively interact with debtors from diverse backgrounds * Strong understanding of FCA TCF regulations and compliance requirements related to debt collection * Exceptional attention to detail and accuracy in maintaining records and documentation * Proficiency in using collections software and Microsoft Office applications * Ability to work independently and as part of a team in a fast-paced environment * High level of integrity and ethical conduct in all interactions If you are interested in the position, please send your CV over to us or contact the office for more information. (phone number removed) BHDCA1305