Overpayment admin

My client is looking for candidate with excellenr customer service or Payrolll experience to join their busy team in Sheffield S1 postcode ** 2 DAYS PER MONTH IN THE OFFICE MUST BE IN A HOUR DISTANCE OF SITE LOCATION * Shift Model - Hybrid, Initially 2 days in the office per month. Shift timings - 7.5 hours a day, flexible working available. Core times are between 8am - 6pm. Responsible for the delivery of accurate overpayment correspondence to employees and ex-employees in line with the agreed adopted Overpayment policies for client organisations. Responsible for maintaining the overpayments database, negotiating recovery of overpayments within agreed limits and generating accurate monthly management information reports to be distributed to client organisations. To assist with the reconciliation of reports to Client General Ledger and ensuring confidentiality of staff and records at all times Principle responsibilities Work within the guidelines of NHS SBS and Client policies and procedures, ensuring that Audit requirements are met at all times and deadlines are strictly adhered to Responsible for delivering the administrative procedures associated with the end to end process for overpayments, providing an efficient, helpful and supportive service to all managers, clients and staff Responsible for dealing effectively with queries from customers both internal and external, by telephone or in person, conveying a professional and efficient attitude and pass any contentious calls to the Overpayments Team Leader / Payroll Team Leader as appropriate, whilst abiding by NHS SBS and Client policies and procedures. Responsible for organising and prioritising own workload within part of the overpayments team to ensure that workloads are distributed evenly and fairly and can be covered effectively while staff are absent. Compilation of gross overpayment breakdowns and calculation of any net overpayments. Upload into overpayments database Responsible for updating the employee year to date balances within ESR using the write back or Earlier Year Update process. Responsible for the completion of input for overpayment deductions from employee pay, ensuring deductions are consistent with agreed levels, checking deductions have processed as expected and reconciling them to the Overpayments database Responsible for raising Invoice/ CMR requests in Oracle 12 on behalf of the Client and updating systems on repayments made by Debtors