Customer service service delivery coordinator

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff. Responsibilities * Act as the primary point of contact to key accounts * Manage and resolve a wide range of account queries * Continuously develop the service offering to key accounts * Communicate any billing issues to the billing team and vice versa * Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program * Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues * Support the launch of new products of services through effective internal and external communication * Support back-office in providing aftersales support and customer care * Various standard and adhoc reporting Desired personal attributes * Excellent organisational skills * Self-motivated * Excellent verbal and written communication skills * Good arithmetic skills * Computer literate with strong Excel and Outlook skills * Excellent attention to detail * Good at working as part of a team and individually In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business