Service desk manager

A helpdesk or service desk is the beating heart of a company, especially a company that works as the fourth emergency service for our customers and clients. This role is office based 5 days per week. The client wants to invest in a person, so they grow affectively and create a noteworthy profile within Facilities Management, whilst enjoying the challenge. No one day is the same that rsquo;s why we love Facilities Management. The person we seek needs to be. * Hard working with a finishers attitude. * Dynamic in a changing environment. * A responder not a reactor. * Communicative at all levels of stake holder. * Drive feedback and customer openness. * Understanding and able to show empathy whilst formulating the best resolve for all involved. * Able to energise a team. * Promoting positive thought when all others seem negative. * Process focused with a view to learning the best way to find a solution, then sharing the lessons learnt so as to continually improve performance benchmarks. * Have the ability to helicopter out of the noise, look in, be objective and then making decisions and following through the pathway to conclusion. * Able to prioritise works aiming at client satisfaction and commercially acceptable results. * Working closely with accounts ensuring invoicing and sales progress in a continuous way to completion. * Have some experience in and around a trade qualified environment. Not necessarily trade qualified in person. * Able to accept and learn from situations other may see as a failure. * Able to ask when needing help and not feeling inferior when doing so. * Able to assist in B 2 b Sales. * Involved with tender preparation and presentations. * Able to set targets, measure output and understand commercial strategic goals. This is all about you helping us help you, growing as a team leader and personally