Customer success executive

We are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of lsquo;Best Workplaces rsquo; that provides young people with the tools and resources to make informed educational or career choices. * Job title: Customer Success Executive (6-month fixed term contract) * Salary: GBP30,000 + company-wide performance bonus (pro rata) * Location: London ndash; Hybrid * Hours: Monday ndash; Thursday 8.30am ndash; 4.30pm and 8.30am ndash; 4pm on Fridays * Industry: EdTech * Benefits: 28 days +bank holidays, Hybrid working, HealthPlan, Health and fitness allowance, Cycle scheme, Mental health support and Employee Assistance Programme Weekly yoga As a Customer Success Executive your role will be to provide world class customer service to a customer base or over 2,500 schools and colleges. You will be responsible for onboarding new schools and supporting existing schools to make the most of the platform. Your duties/responsibilities will include: * Working as part of a team being the first point of contact for enquires from 2,500 customers * Onboarding new schools by setting them up on their platform and making sure teachers and students are ready to get the most out of the platform * Customer training and support * Troubleshooting issues and providing support via phone, email, and video calls The successful Customer Success Executive will have the following skills/experience: * Excellent customer service * Strong organsiational skills * Ability to work under pressure * Confident working independently * Excellent phone manner * Keen attention to detail To apply for this position of Customer Success executive, please click on the button shown or contact Simon Hogg for further information