Customer service specialist

Customer Service Specialist Cheshire ndash; Office Based Good basic + Discretionary Bonus Description My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients #39; lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team. As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations. Essential Functions * Assist customer service sites and offices and liaise with all business functions * Ensure that customer requirements and needs are met within company response times * Receive customer orders and enter them into the Oracle system * Processing customer quotations and orders accurately * Handle all customer related requests (like shipment requests, complaints, etc) * Processing fault finding and the creation of Service Reports * Meeting and exceeding customer satisfaction targets * Minimising customer complaints and actively delivering solutions for customers * Properly handle and report customer complaints * Completing departmental administration and order management * Assisting Customers with general product portfolio queries Required/Preferred Education and Experience * Experience in working in a customer service environment * Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle) * Languages ndash; fluency in written and spoken English essential * Excellent communicator, able to operate at all levels within both own and customer rsquo;s organisations * Minimum experience with ISO 9001 or 13485 medical device quality system preferred