Partner support assistant

Fantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial services and to gain CEMAP qualification. Monday to Friday 9 - 5 (Office based) Up to GBP24,000 DOE Parking on site Main Duties; Handle inbound calls to the Network. Proactively Account/ Relationship manage a set of Network Member accounts including introductory calls, quarterly/monthly check ins (90% contact rate) Provide technical support internally and externally to all systems queries, ensuring full understanding on internal systems (Ticket closure rate of above 90% within SLAs of query resolution timeframe) Timely and transparent communications with the Network to manage expectations and resolutions. End to end resolution of queries by liaising inter department, including commissions Maintain accurate records on CRM system Proactively inform our network re company and industry developments Research and keep updated on industry developments. Liaise with colleagues to maintain product knowledge. Ensure lender knowledge is kept up to date by attending/viewing briefings CPD training completed as required per quarter. Person Specification; Highly organised and ability to multi task Experience within customer service/administration within an office environment Strong relationship development skills The ability to analyse information with a view to making informed decisions Good team player with a definite ability to work under own initiative If interested in this role please click APPLY NOW, a member of the team will be in touch if successful