Aftercare coordinator

My client based in Huntingdon are currently recruiting for an Aftercare Coordinator to join their team on a full time permanent basis, offering working hours of Monday - Thursday 8am - 5pm and Fridays 8am - 4pm. Salary is up to GBP30,000. They are looking for someone resilient, eager to grow and who prides themselves in providing a high level of customer service whilst managing a small team and working in a fast paced environment. A knowledge of windows and doors or the construction industry would be an advantage but not essential. The successful candidate will need to be passionate, self-motivated and have a drive to deliver success in aftercare and warranty claims management. The Role sect; Schedule planned warranty and aftercare works sect; Process and case manage new warranty and aftercare requests sect; Process and case manage escalations sect; Work with the relevant Service managers to utilize the engineers as productively as possible sect; Continuously achieve or exceed the departments and Team Members KPIs sect; Demonstrate and uphold, at all times, the customer first policy sect; Keep accurate records of client and customer engagement using our in house software What will you bring? sect; Experience within an aftercare and warranty environment sect; Excellent customer service ethos, attention to detail and organisation skills sect; Excellent communication skills, both written and verbal sect; Ability to build effective professional relationships, both internally and externally sect; Strong IT skills, including Microsoft packages sect; A strong sense of urgency, the ability to follow-through and have attention to detail sect; Ability to multi-task and work well in a high-pressured environment sect; A good understanding of the consumer rights act If you have the skills and experience listed above please send your CV to (url removed) or call me on (phone number removed)