Patient administrator

Patient Administrator You will work with colleagues to provide administrative support for the imaging services we provide. Location: Hexham Job Type: Temporary Duration of booking: Expected to last 1 months with possible extension Proposed start date: ASAP Pay Rates: Up to GBP13.20 per hour PAYE inclusive of holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am ndash; 5pm Sector: Healthcare Based: Office / Hospital What you are responsible for: * Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure * Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate * Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system * Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity * Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly * Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators * Checking the pre-authorisations for insured patients * Maintaining stock control and being responsible for purchasing consumables and supplies as and when required * Assisting in the completion of month end administrative procedures for the management team * Participating in governance activities, audits, personal development and team meetings * Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account * Maintaining a clean and safe working environment * Complying with ISO standards in respect of information security management * Reporting all incidents and complaints in line with company policy You will: * Be skilled at administration processes and proficient with Microsoft packages * Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively * Conduct yourself in a professional manner with both patients and colleagues * Have good listening skills with an ability to present information in a logical manner * Be able to demonstrate an appreciation of patient care and confidentiality * Have an understanding of data protection and its importance in the workplace * Have a proven level of accuracy and attention to detail * Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes You have experience of: * Working within a customer or patient focused environment * Using Microsoft packages and other IT systems * Working independently and as part of a wider team * Using effective communication skills with customers and the public * Working with multi-skilled colleagues as part of a multi-disciplinary team