It service desk analyst

BBS Recruitment is currently recruiting an experienced IT Service Desk Analyst - SO2 for a temporary position for our client in Newham. Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption / loss of service. Ensure delivery of a high-quality customer focused user experience, including fit for purpose systems, and high standards of access, availability, usability, usefulness, and excellent standards of service. Deliver, implement, and support others to ensure that the Council rsquo;s. values and practises always meet our objectives for security, financial prudence and transparency, inclusion, and sustainability. Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and creating opportunities for continuous learning and development. Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Council rsquo;s priorities and corporate. objectives and meet the user needs of Havering and Newham residents and businesses. On a rota basis and working with senior colleagues, ensure the effective delivery of support to users, including out of hours support where applicable, for which additional payment will be offered. Other Requirements Hours Per Week: 36.00 2 Years References