Customer service advisor

Job Title: Customer Service Advisor Reports to: Office Manager Depot: Manchester Overview To build and maintain relationships with Customers. Processing any orders from incoming calls, emails answer machine. Taking a high volume of incoming calls and emails which include customer complaints, queries, orders etc., order processing and arranging deliveries. Taking part in regular Promotional Drives, up-selling from the Promotional Brochure on all calls. Utilising all available reports systems. Main Duties - To ensure high standards of customer service, taking and inputting orders efficiently and accurately. - To have a clear and personable telephone manner. - Take ownership of solving customer issues through pro-active customer service. - To promote the sale of LWC Drinks rsquo; own brand products. - To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to customers in their areas. - Dealing with customer collections. - Processing payments over the phone. - Ensuring the Manchester inbox is always monitored. - To promote from our promotional brochure and up-sell specific drives. - Understanding the need to target specific customers with products that are relevant to them. - Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc. Knowledge and Experience: - Excellent customer service skills. - Use of Microsoft Excel for spreadsheets and records. - Ability to use the trinity system. - Good teamwork skills. - Good communication and relationship building skills. - Good product knowledge. - Ability to sell and up-sell