Customer operations team leader

Sector and background are not so important here. Leadership and day to day people management skills are. You could be someone who brings energy and empathy in managing a team in retail, hospitality or an office environment. Someone who enjoys being amongst your team, walking the floor or listening in on calls or face to face customer service, providing support, encouragement and training. Seeing your team succeed and prosper is what motivates you and you can balance discipline and fun within the members of your team. If this sounds like you, we would love to find out more about your approach to leading one of our teams and how we can further develop you and meet your future career aspirations. The team here would be circa 15 people and they currently engage with our customers via the telephone, email. Web, live chat and social media channels. There will be the day-to-day people management however focus is very much on developing, nurturing and coaching the team on a daily and weekly basis, recognising and rewarding great performance and encouraging development and progression. You will also get involved in identifying skills gaps and training as well as recruitment to replace those that you help achieve internal moves and promotions. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health Wellbeing initiatives and company funded social events We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more. Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple