Customer team manager events

Job Title: Assistant Events Team Mnager - Office based. Wellington House: Morley, Leeds Salary: up to GBP30,000 per annum, plus quartely bonus insentive. Working Hours: Monday to Friday, Flexible between 8am ndash; 6pm (40 hours a week) Parking: Free On-site parking Job Responsibilities: Support the Central Events Desk Manager in ensuring the Central Events team follow company standard enquiry handling procedures on every new enquiry Have an outstanding up-to-date knowledge of hotel products and services as well as successfully developing the Central Events team product knowledge Audit and take positive action to ensure the team rsquo;s adherence to Protel, IDeaS, Delphi System (ASEM) and any relevant brand systems Commit to pricing strategies set by the Regional Revenue Managers, and ensure these are followed and implemented across the department Ensure the wider team are in the first instance, pro-actively attempting to secure denied business in other properties within the portfolio where possible Organise site inspections/show rounds and ensure all information is available to the relevant hotel and recorded in Delphi (ASEM) system Proactively support activity around account portfolio to stimulate and drive new enquiries Ensure Central Events team are promoting all relevant sales and marketing activity across the group when interacting with clients Build effective working relationships with on property colleagues, central commercial team members and customers alike Undertake, investigate and resolve customer and third-party complaints and disputes, whilst providing a superior customer experience and fair outcome Work with the Central Events Desk Manager in being a support and point of contact for wider team queries or questions Assist in the induction and training of all new starters within the Central Events department whether office based or remote Be the lsquo;Go To rsquo; person daily for all initial team member queries When required, support the Central Events Desk Manager in producing and managing ad-hoc changes to monthly rota to ensure all necessary departmental functions are successfully serviced Undertake a systematic approach to maximising the efficiency of central inbox management to ensure each team member has an appropriate workload Ensure the Central Events team achieve the minimum company and BVA BDRC industry standards for all Test Calls/Emails/RFP rsquo;s Identify and communicate sales leads to the Business Development team Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events Demonstrate outstanding sales skills throughout all customer interactions and correspondence Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events Demonstrate outstanding sales skills throughout all customer interactions and correspondence Training Development: Undertake any necessary training and development requests To actively contribute towards your Personal Performance Plan To attend any training sessions as advised by your HOD Be willing to travel to differing locations and hotels for training or to undertake onsite product knowledge learning Health Safety: Keep up to date with all relevant legislation via company online learning portal Ensure that overall standards of cleanliness and hygiene are maintained at all times To attend all legally required training courses where applicable