Motor claims team manager

Motor Claims Team Manager Job Market ndash; Insurance Claims Motor Claims Team Manager ndash; About the role My client are looking to expand their Motor Claims teams and are looking to recruit an experienced Team Manager to join them. You will manage colleagues, and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team rsquo;s targets and operational measures, delivery of a quality service and client service compliance. Motor Claims Team Manager ndash; Key duties Leading the Team, taking responsibility for establishing a high performance culture within Motivate, innovate and build rapport Take responsibility for own development, working under limited supervision Be flexible in approach Claims handling and team management Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager) Approve payments within their financial authority levels Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards Ensure the team create and maintain accurate claims management system records Identify the teams rsquo; training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm Review files progressing to litigation and record reasons lessons learned Service Delivery and Compliance Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance Assist in the completion of performance reviews in a fair, consistent and timely manner Assist in the recruitment of claims handlers and support staff when requested Assist in internal and external audit Client Management Assist with the preparation of client, team and sector analysis and statistics Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives Have excellent communication skills with an ability to engage with clients and effect manage change Use client knowledge to aid opportunities for the business to extend services or cross sell Motor Claims Team Manager ndash; Key requirements Sound technical knowledge of Motor claims Highly developed knowledge of processes, systems and procedures Excellent analytical and problem solving skills Excellent understanding of lsquo;best practice rsquo; and contribute to its development Ability to respond to changing client requirements Excellent communication skills Ability to utilise interpersonal skills to influence and negotiate Demonstrates a passion for the business and their role Demonstrates an understanding of business development strategies and a willingness to support