Trainee it support

THE MAIN RESPONSIBILITIES To be the mmain contact via telephone to support and assist pharmacy dispensers with IT problem resolution. The SOFTWARE is for Pharmacy medicine dispensers The role will be conducted from their office in Chorley + with some remote work. The Main Duties Responsibilities for the Trainee IT Support Analyst middot; To provide telephone support to the user base utilising remote access tools middot; Logging and categorising incoming calls and emails within our CRM system middot; Active involvement in the documenting and updating of our knowledgebase middot; Raising jobs for Engineers and liaising with them middot; Taking ownership of incidents and progressing them quickly and efficiently middot; Documenting issues/problems and raising them to the 2nd line team Experience and skills required from the or the Trainee IT Support Analyst middot; Good general IT skills middot; Problem-solving attitude and aptitude middot; Good communication skills both written and verbal middot; Good problem-solving skills middot; Ability to manage own workload effectively middot; Excellent time management skills middot; Attention to detail middot; An ability to Take Ownership What We Can Offer to the Trainee IT Support Analyst Can offer you an excellent salary of GBP23,700 base salary, plus overtime (average GBP2,000) plus salary review to GBP25k basic Plus + Training and a genuine career path with an additional benefits package If you are interested in this role, then please APPLY ASAP and we will be in touch with further details