Customer service admin team leader

Advancing People - Recruitment Specialists are Recruiting for a Customer Service Admin Team Leader for their client based in Bradford, Yorkshire. As a Customer Service Admin Team Leader you will lead the O2C P2P admin UK customer services team, providing services to the business and their customers along with administrative duties for UK International entities. Main Responsibilities Lead a team to handle all customer service contacts through to resolution providing a great customer experience for the UK business You and your team will handle administrative services in the O2C and P2P functions for ISSC customers and their customers/suppliers Provide management information and recommendations to your UK customer service team delivering an enhanced customer experience Be the escalation point for UK customer service complaints operational challenges. Resolve operational issues impacting customers, delivering cost and time efficiencies, demonstrating value for money of a shared services support function Proactively identify inefficiencies, and implement continuous improvement.Person Specification Experience at a management level working in a customer facing ,customer service environment, Experience of complaint investigation and issue resolution Working knowledge of customer operations, supply chain process and product information Previous experience of working cross functionally to continuously improve operations Experience of managing complaints through from capture and investigation to issue resolution and change delivery, where possibleThis is a full time position offering an annual salary of GBP33,000 + attractive company benefits! The position is working from home / Hybrid - The successful applicant will be required to travel to Bradford 2 times a week Apply now! Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency