Senior field service engineer

Heels Brogues Recruitment are working with one of our top clients to expand their Coffee Senior Field Service Engineer team. Job Title: Senior Field Service Engineer Salary: GBP36,000 (OTE GBP60,000) plus an annual bonus of 5% Location: Glasgow/ Edinburgh Benefits for the Field Service Engineer: * Private Medical Insurance (Taxable Benefit) * Company van. Available for private use (Taxable Benefit) * Full uniform/PPE * Laptop, Mobile phone, Company Credit Card and Fuel card * 25 days annual leave plus bank holidays * Weekly overtime rate is GBP22.50 per hour after 47.5 hours * Weekend overtime rate is GBP22.50 per hr * Bank holiday overtime rate is GBP30 per hr plus an additional GBP50 standby * 40 hours standard working week plus 2.5 hours per week unpaid lunch break. Plus 5 hours travelling time paid at GBP10 per hour * Non-Contributory company pension scheme (company pays 10%) * Death in Service. 4 times annual salary to nominated persons * Full training supplied although must have previous experience in electrical and engineering from previous employment. As a Coffee Senior Field Service Engineer, you will receive full training before joining the 1-4 weekend rota, allowing you to become an integral part of our team. They are seeking a positive and enthusiastic Coffee Senior Field Service Engineer to join their team; however, experience in another electro-mechanical field service role would be considered. Main duties and responsibilities for a Senior Field Service Engineer: * To drive, develop and support a team of engineers * Provide expert advice and mentoring to team of engineers within the field to develop engineer rsquo;s technical competencies through on-site visits and 1 to 1 rsquo;s giving constructive feedback accordingly * To ensure that the area engineer KPI rsquo;s are on track with plans being put in place to address shortfalls in conjunction with the Service Team Manager * To attend break down calls/escalated calls either with or without local engineer in attendance on escalated calls * To install, commission and set up the companies Commercial Coffee equipment * To ensure the area engineer rsquo;s van inventories are updated with relevant spare parts for the local machine estate with parts being booked in and out correctly * Audit engineer spares, on site practices, vans, tools, PPE, machine software versions, technical updates * Ensure engineers full understanding and compliance with all the company policies, procedures and processes * Liaise with the Scheduling team daily for efficient route planning of allocated engineers * Carry out annual stock takes with allocated engineers * Liaise with the Technical Team for upgrades and enhancements on equipment in the field * Bi-annual team meetings run in collaboration with the Team Service Manager * To manage and supply timely paperwork, including full completion of service reports Requirements for Senior Field Service Engineer: * Proven track record in driving and developing a team of engineers * Strong electro-mechanical knowledge * Professional in nature, strong communication, interpersonal skills and ability to collaborate effectively with team, colleagues and customers to represent the business in a positive manner * Flexibility is a requirement for this field-based role * Good organisational and problem-solving skills Schedule: Monday to Friday (1 in 4 Weekend) Come and join the team and be a valued member, by joining a forward thinking company that is in the coffee industry who can secure your future with its extensive range of contracts and UK presence