Consumer services administrator

Barker Ross is recruiting on behalf of their client who is the largest in their field for a Consumer Services Administrator. You will join a small and friendly team based at their site in Peterborough. This is a permanent position. Hours are Monday to Friday, working 09:00 - 17.30. Duties to include: To provide primary telephone, e-mail and letter support for the UK end users of clients products Job requirement: Extensive knowledge of the product range and the ability to communicate professionally and clearly members of the public Answering consumer telephone calls, emails and letters also liaising with other CSA #39;s as required to provide a seamless service Recording and maintaining information on all consumer queries, problems and warranty issues. Completing a daily log of volumes of contact Arranging for dispatch of spares and product replacements with the Operational Team or Facilities Manager Arrange for the correct paperwork to be available for spares dispatch to Europe Updating product knowledge by having regular training with relevant Managers and to assist in training new staff members when required Providing immediate feedback to the Management team in the event of frequent instances of problems with the same products so the appropriate remedial action can be taken Provide catering/showroom maintenance cover for the hospitality team. Providing admin support to the Trading team Providing general support to other team members and departments as needed. To apply for this position please forward your CV to (url removed) or for more information please call (phone number removed). Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business