Programme administrator

Birkbeck is in the process of a major restructuring in its 200th year and the student experience is key to our next century. You will be part of a team supporting a diverse group of students and teaching staff in the delivery of academic programmes. You will work closely with academic staff and other professional and support staff and will: Support the delivery of modules and programmes of study, dealing effectively with relevant college processes, systems and procedures Deal with student queries and concerns sympathetically and effectively, in all cases following college policies and procedures to ensure a consistent and high-quality student experience Support student success and wellbeing provide administrative support to ensure the smooth running of operations support the activities of the faculty To be successful in this appointment, you will: Be flexible and willing to work in a range of academic areas, as needed to ensure a smooth transition to the new structure in August. Have excellent communication skills, attention to detail and experience of administration, preferably in an education setting. Be comfortable using a variety of electronic systems (e.g. Microsoft Office 365, Teams, SITS student records, Moodle etc), though training will be provided. Remuneration Grade 4 of the College s London Pay Scale which is £29,392 - £32,962 per annum. Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London. The salary quoted is on the College s London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area. Enquiries For informal enquiries, please contact Joe Alkins on [email protected]. If you have technical issues or difficulties using the recruitment portal please contact [email protected], providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered. We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident Mindful Employer schemes.