Technical support officer

One of our local authority clients are currently recruiting for a Technical Support Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The post holder will provide a high quality technical administrative support service, relevant to the area of business, to the Directors, Heads of Service, Principal Officers and other administration functions as required. They will also assist the support service with a range of technical management duties including carrying out research for input into reports. The role will also require the role holder to deliver a range of specialist services advising and assisting customers on specific aspects within their own area of work to maximise service quality, efficiency and continuity. They will also deal with enquiries, ensuring that appropriate advice, guidance and referrals are made. Prepare and analyse management or technical information, including project plans for the service area. The post holder will respond flexibly, positively and successfully to the ever-changing pressures which arise in their respective directorate. They will use their initiative to handle processes and to resolve problems and queries based on experience and judgement. They will receive clear guidance but will perform with minimal day-to-day supervision. They will also be expected to provide cover and deputise on occasion for their line manager and other Technical Officers. Duties and Responsibilities * As directed arranged appointments and maintain diaries. This involves close liaison with the Heads of Service and will require judgemental skills in prioritising meetings. * To respond and resolve enquiries and problems, judging when to pass complex queries on or involve others, in order to provide an effective service and clear advice to colleagues and callers. * To deliver a range of administrative support to senior officers in the service area and ensure systems or processes are maintained to an agreed standard or specification, to maximise service quality and continuity. * Be the first point of contact for service users, members of the public, Members and visitors. * As instructed manage and maintain calendars, arranging appointments, meetings ensuring officers have the correct information and papers for meetings. * To ensure that confidentiality is maintained at all times, particularly when dealing with issues involving restricted access to information and/or service users. To ensure that appropriate discretion is exercised when dealing with sensitive (including politically sensitive) information and enquiries, including media enquiries, member enquiries and from other organisations. * To support the administration of FOIs/SARs/complaints/Members Enquiries/MP Enquiries ensuring they are passed to appropriate person. * To maintain records using databases and spreadsheets applications. * Maintenance of websites (intranet and internet) where required to ensure information is up to date. * To follow established ordering procedures to ensure adequate resources are available to meet work requirements. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd