Customer service advisor

Join Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. Key Responsibilities: As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include: Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance. Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction. Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information. Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally. Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence. Qualifications: Previous experience in a customer service role is preferred but not mandatory. Strong communication skills and the ability to empathize with customers. Problem-solving aptitude and the capacity to think on your feet. Excellent organizational skills and attention to detail. A positive attitude and a commitment to delivering exceptional customer service. Why Join Us: 31 days holiday, increasing to 33 days after 2 year rsquo;s service Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes Frequent internal Call Centre incentives and rewards Paid time off annually to volunteer A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies Discounted staff purchase scheme How to Apply: If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you! Don #39;t miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor! Our Company is committed to monitoring aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company rsquo;s value of ldquo;Succeed Together rdquo; we are committed to Equality, Diversity and Inclusion. We recruit the lsquo;best person for the job rsquo; regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees