Account management assistant

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find an ACCOUNT MANAGEMENT ASSISTANT. This role works as apart of a small team that is responsible for onboarding new customer accounts. The ACCOUNT MANAGEMENT ASSISTANT is available immediately. For the role of ACCOUNT MANAGEMENT ASSISTANT, you will need to have previous experience of office based customer service or administration. THE SALARY BENEFITS Salary circa GBP22,500-GBP25,000 per annum, dependent on experience. Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis Support training from an experienced manager. Modern, polished offices 20 days holiday plus 8 bank holidays Government pension scheme Free on-site parking THE JOB The main duties included within the role of the ACCOUNT MANAGEMENT ASSISTANT, are: Completing the set up and on boarding of new customers Building strong working relationships with customer accounts Logging queries on the in-house system Providing quotations to new customers Handing new customers to the underwriting team in order to get them approved for set up Taking incoming calls and working in a support ticket system to ensure enquiries are responded to Generating reports when required Answering queries from the internal account management team Providing IT system training to new customers Escalating any underwriting queries to the management team Completing and sending out relevant documentation Chasing up any missing information/documents Ensuring that projects and support tickets are updated daily