Customer service adviser german speaking

Role Purpose: To provide an excellent level of customer service to our German Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.) A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis: Technical Competencies: * Ability to converse, comprehend and communicate fluently in German. * Management of the relevant Amazon and Website channels. * Ability to produce minor translation work. * Product knowledge * Good levels of numeracy and literacy skills * Excellent communication skills via email and on the phone * Confident PC user with the ability to work with new systems * An excellent understanding of the highest standards of customer care Behavioural Competencies: * To ensure the best Customer Care experience is given to all customers * Be passionate about being the best you can be and want to achieve targets * To ensure that queries are responded to within our agreed response time * Genuine passion for speaking to customers, answering queries and a clear communicator * To achieve KPI rsquo;s whilst maintaining excellent quality * Flexible for both the Company and customers * Organised * Professional * Resilient under pressure * Team focused * Able to build rapport and empathise with customers There will be a requirement to process work in English (emails) to support the UK Customer Service Team. Shift patterns: * Weekday hours 9am-6pm or 7am-4pm * Working Saturday 9-5 on a rota basis * Extra hours when required especially in the peak period (November- February)