Customer service manager

Are you a dynamic leader with a passion for exceptional customer service? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have the perfect opportunity for you! We believe that customer satisfaction is the cornerstone of our success. That #39;s why we are looking for a talented and dedicated Customer Service Manager to lead our exceptional team of customer service representatives. The right person will: Lead and inspire a team: Motivate and guide our customer service representatives to deliver outstanding service and create positive customer experiences. Set and exceed goals: Develop and implement strategies to improve customer satisfaction, increase customer retention, and drive overall team performance. Enhance processes: Continuously evaluate and optimize customer service processes to ensure efficiency and effectiveness, leveraging technology and best practices. Resolve complex issues: Act as a point of escalation for challenging customer inquiries or complaints, finding creative solutions and ensuring timely resolution. Collaborate cross-functionally: Work closely with other departments, such as Sales and Product Development, to provide valuable insights and contribute to the overall growth and success of the company. Requirements: Proven experience in a customer service management role, with a track record of achieving and exceeding targets. Excellent leadership and communication skills, with the ability to inspire and motivate a team. Strong problem-solving abilities, with the capacity to think strategically and find innovative solutions. Exceptional customer focus, with a commitment to delivering outstanding service. Proficiency in customer service software and tools. Join our dedicated team and be part of a growing and established business that truly values its customers and employees. Apply now online to enjoy a starting salary of up to GBP35,000pa plus benefits working Monday - Friday days [Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees