Apprentice contact centre agent

An East Grinstead based company that aims to share its passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide is looking for an Apprentice Contact Centre Agent to join the team. Over the course of the 15 months as an Apprentice, you rsquo;ll develop the skills and experience to manage a variety of tasks including how to promote and sell a range of club services and products, handle member and non-member enquiries and resolve complaints. You rsquo;ll undertake the Level 2 Customer Service Practitioner apprenticeship, and they will provide you with the support that you need to achieve this. As Apprentice Contact Centre Agent, your responsibilities will include: Undertaking the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3-month End Placement Assessment - EPA). Undergoing training and complying with current and ongoing FCA regulatory requirements. Promoting and selling the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards. Undertaking, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements. Providing a high level of customer service and product information to our members and potential members, in accordance with the Club rsquo;s standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible. Assisting other sections of the department and represent the Club at outside events as required. We are looking for an Apprentice Contact Centre Agent who has the following skills and experiences: A level educated with a minimum of Level 4 GCSE level for English and Maths. Previous experience of a customer service role is advantageous Good communication skills, both verbal and written Knowledge of Google Suite is advantageous Ability to demonstrate a confident, empathetic and passionate approach to customer service. Ability to adapt to new systems/changes/procedures as required. Due to FCA (Financial Conduct Authority) regulations candidates will need to provide relevant information to complete an: Adverse Financial Check and Basic Criminal Records Check. These will be undertaken via Experian through a secure and confidential portal. Daily working hours will be 08:45 - 16:45 or 09:30 - 17.30 (10:00 - 18.00 March - August) rotated each week Monday to Friday, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks. Once trained on the Caravan Cover product you may be required to work 09:00 - 13:00 on a Saturday morning from home. Saturday rotas are provided in January for the current year, and you are not likely to be rostered more than 5 Saturdays in a 12-month period. This time would be added to your holiday allocation. To apply for this role as Apprentice Contact Centre Agent, please click apply online and upload an updated copy of your CV. The business is committed to employing a diverse workforce. All applications are treated equally, and they recruit purely on the basis of skills and experience. They know their greatest strength is their people, so differences are celebrated, and they strive to create an environment where colleagues feel respected and valued for their unique potential. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to