Parts advisor

Job Title: Parts Advisor Location: High Wycombe Salary: GBP28,000 basic ndash; OTE GBP32,000 Hours: 8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime) Hawkfield Recruitment is currently working with a very well established based Automotive Dealer Group in the High Wycombe area. We are looking to recruit an experienced Parts Advisor for the Aftersales team here. This is a highly successful business that has grown significantly over the past 20 years. with locations based in London, Buckinghamshire, Berkshire and Hertfordshire, they are still growing! Key responsibilities of Parts Advisor: Your key responsibilities as a Parts Advisor will be: * Answering inbound telephone calls promptly. * Qualifying customer requirements. * Confirming all customer details are recorded accurately on the system and amend where necessary. * Dealing with complaints and enquiries. * Liaising with different departments to ensure customer satisfaction. About You: As a Parts Advisor, you will ideally have the following skills and attributes: * Excellent communication skills and a good telephone manner. * Great computer skills and the ability to multi-task. * High levels of commitment to providing the best customer care. * A positive and friendly attitude in the work environment. Additional Benefits: * Access to their in-house training academy for everyone * Access to The Volkswagen National Learning Centre for specific roles * Internal career progression opportunities across our various brands and locations * Electric Vehicle (EV) Training levels 1- 4 depending on role * High street discounts * Wellbeing portal * Employee assistance programme * Purchase, service and parts discounts * Employee referral scheme * Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme Please know that once you have applied for the Parts Advisor role, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch! Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY ndash; alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail