Customer service administrator

Customer Service Administrator Note: This position is a fixed term contract covering maternity leave for 4-6 months, with potential for extension depending on business requirements. Monday - Friday (8:30am - 5:30pm) | 40 hours per week Salary: GBP23,795K - GBP25K per annum Holiday: 30 days (inclusive of Bank Holidays) Full Training is provided. Pertemps are recruiting for a Customer Service Administrator based in Bristol, who will play a crucial role in delivering professional customer communications across various channels. Your primary responsibility will be to provide efficient telephony cover, ensuring prompt and courteous assistance to all customers. You #39;ll work closely with different departments to maintain high levels of customer satisfaction. Discover an amazing career representing the world #39;s top car manufacturers. Join a family business, with over 90 years in the car industry. You #39;ll love this friendly workplace where your efforts are acknowledged and appreciated. Our client is dedicated to training and helping their staff grow to their best. Exclusive benefits include: - Discounts on New and Used vehicles. - Employee Assistance Programme. - Discount on MOT Servicing. - Colleague Referral Bonus. - Cycle to work scheme. - Free Cake Fridays. - Life Assurance. - Staff parking. Responsibilities include: - Handle incoming telephone calls, redirecting customers to appropriate departments. - Manage electronic enquiries and leads, converting them into appointments. - Maintain phone extension numbers and oversee messaging functions. - Monitor and respond to Live Chat activity. - Prepare direct mail and handle routine clerical tasks. - Scan and distribute sales admin documents accurately. Experience Required: - Previous customer service experience required. - Basic database knowledge. - Organised and detail oriented. - Experience in computer operating. - Strong interpersonal skills for teamwork. - Excellent written and verbal communication. - Attention to detail and procedural adherence. - Effective relationship building and phone communication. - Automotive and hotel reception experience are preferred though not essential. - Maintain consistent and professional attendance, punctuality, and personal appearance. If you want an exciting opportunity to work with a successful automotive dealership, apply now. Be part of a lively team and start an exciting career journey