Technical support advisor

Do you want to build your career with a technology leading automotive company? Do you want to have the benefits of working hybrid, 2 days in a fast-paced, fun and varied environment, and 3 days from home? You will provide industry-leading support to distributors, customers, and end users regarding all aspects of their product range. This will include providing a dynamic phone, live web chat and email support service. To be successful in the role, you should have solid working experience with all vehicle systems and a passion for the automotive sector, including new and exciting technology. Ideally, you will be familiar with diagnostic systems and have a logical thought process when it comes to problem-solving. In return, the company will provide you with a salary of GBP30,000 - GBP35,000, a bonus, an additional 6% employer pension contributions (max 9%), hybrid working, and 25 days of holidays. An overview of the varied role: * Provide customer support via telephone * Support resolution of technical queries utilising resources available. * Answer/Redirect web form submissions * Create required reporting in line with business requirements to improve the process * Assist with Technical Articles * Assist with trade shows/customer events * Support Warranty process * Diagnostic tool support via team viewer * Diagnostic tool commissioning / Exchange units * Follow up leads with the sales team and support sales opportunities where required (Including Software Renewal) This is a great opportunity to build your career with a truly global automotive technology leader. For further information, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. JSL Solutions - Recruitment...The right way. Specialists in: * Automotive Aftermarket Recruitment * Sales and Marketing Recruitment * Senior Appointments and Executive Search