Technical support team manager

Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. * This is a business to business support function dealing with customers who have purchased equipment, it is not a IT/Tech support related function. Technical Support Team Manager key job details: The ideal candidate will have a passion for customer service, a strong technical background, and exceptional leadership skills. As the Technical Support Team Manager, you will play a pivotal role in ensuring that customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction. Technical Support Team Manager key responsibilities: * Lead and manage the technical support team, providing guidance, support, and mentorship to team members. * Oversee the day-to-day operations of the technical support department, ensuring efficient handling of customer enquiries and technical issues. * Develop and implement strategies to optimise the technical support process, including knowledge bases and escalation procedures. * Collaborate closely with other departments, including sales, engineering, and product development, to resolve customer issues and improve product functionality. * Monitor key performance metrics, such as response times, resolution rates, and customer satisfaction scores, and take proactive measures to continuously improve performance. * Provide regular reports and updates to senior management on technical support operations and customer feedback. Technical Support Team Manager person specification: * Bachelor #39;s degree in engineering, computer science, or a related field. * Strong technical support background, with experience in electromechanical or mechanical systems preferred. * Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels. * Demonstrated leadership abilities, including the ability to motivate and inspire team members to achieve goals and deliver exceptional service. * Strong problem-solving skills and the ability to think creatively to resolve complex technical issues. Benefits include: Benefits include: * Pension scheme (the company contribute 6%) * Life assurance * Employee assistance programme * Counselling support * Retail and gym discounts * Cycle to work scheme If you #39;re interested in this Technical Support Team Manager vacancy, please apply by clicking the #39;apply now #39; button, or by contacting IAP Recruitment