Relocation consultant

Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team. This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process. Duties of the Relocation Consultant position include; * Management of full client portfolio from first enquiry to completion of the relocation * Briefing the relocating employee to make them aware of the entire relocation process * Organising property viewings and visits for assignees * Offering advice and report recommendations to clients, or appointing third parties where appropriate * Acting as a main point of contact for clients and relocating employee, as well as team members and account managers * Delivery of excellent client service across a diverse range of clients and cultures * Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements * Select and appoint third parties when required (marketing agents, furniture rental etc) * Authorise employee expenses and third-party supplier invoices * Negotiate home purchase and sale prices * Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members * Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers * Initiate development opportunities * Assisting account managers with checking policies and ensuring changes are carried out * Responsible for service of delivery within budget Experience and desirable skills required; * Experience within Relocation, Destination Services, Property sales, or Estate Agents rsquo; Lettings department, and working with a UK and international caseload * Understanding of relocation, letting procedures, and tenancy agreements preferred * Experience in working in a customer service role * Ability to manage own workload under pressure * MS Excel, Outlook, and Word proficient * Confident and proactive * Passionate about delivering exemplary client service in line with company guidelines