Call centre agent

Location: Harlow Salary: GBP23,400.00 per annum Hours: 37.5 hours per week, between 8am-6pm Monday to Friday About Us: We, as a leading recruitment agency, are partnering with a reputable company in Civil Enforcement industry. This company, established in 2014, has quickly become one of the largest and fastest-growing players in the UK market.. They are committed to maintaining fairness in every interaction with clients, customers, and staff. Introduction: They are currently seeking a dedicated Collections Advisor to join this esteemed company in Harlow. As a Collections Advisor, you #39;ll play a pivotal role in maximising the collection of overdue debts and providing exceptional customer service within their busy call centre environment. What #39;s in it for you? In addition to a competitive salary, you #39;ll enjoy a range of benefits including: Gym membership contribution Company pension 24/7 employee assistance programme Company sick pay Referral programme Discounts and savings on a bespoke staff rewards platform Casual dress code Free on-site parking Cycle to work scheme 25 days holiday, rising to 28 Regular subsidised social events Long service awards Enhanced family leave Extra holiday days available to buy, up to five days per year Death in Service Benefit Unlimited refreshments, regular treats, and healthy snacks Core Duties Responsibilities: As a Collections Advisor, your responsibilities will include: Processing inbound calls professionally and efficiently within agreed SLAs and guidelines. Collecting payments on behalf of clients and negotiating payment arrangements. Identifying and addressing cases of vulnerability appropriately. Completing outbound and credit control calls as directed. Updating the CMS with accurate call notes and associated actions. Handling account queries and verbal complaints, escalating where necessary. Following established collections processes and procedures. Escalating difficult cases to senior staff members. Carrying out additional duties as directed by Team Leader or Manager. Essential Requirements: To be successful in this role, you #39;ll need: Minimum 2 years of telephony experience, preferably in a call centre environment. Strong organisational and communication skills. Attention to detail. Good working knowledge of Microsoft Office applications. Ability to maintain confidentiality. Non-discriminatory work approach in accordance with equal opportunities policy. Integrity and flexibility to meet company expectations. Desirable Requirements: Experience in a call centre, control room, or contact centre