Customer service assistant

Customer services assistant Kenton Black Scientific is a recruitment partner to a scientific laboratory based in Sheffield who are looking for a customer services assistant. Key responsibilities Responsible for liaising with customers over the phone and email Communicate with external engineers who would visit the site and facilitate on-site visits via phone or email Resolve customer queries effectively and efficiently Provide administrative support Responsible for managing client portfolio Liaise between laboratory and external clients to resolve any queries they have Requirements Previous experience in customer services role Excellent attention to detail Excellent communication and written skills