Customer service sales advisor

Our client is looking to recruit an experienced and professional Customer Service Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email. Role key tasks: providing a high level of customer service over the telephone, webchat and email securing an order by converting a call into a confirmed order processing orders and bookings dealing with customer enquiries and queries upselling products/services wherever possible taking payment details and processing the payment various general office administration duties supporting other members of the team. An ideal candidate will have... An excellent telephone manner ndash; remaining friendly, polite, and professional at all times. Great communication, interpersonal, and IT skills. Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact numbers and location. Good sales experience with knowledge and understanding of the sales process. Good organisation skills with the ability to use own initiative. Reliable, flexible and adaptable. Hardworking and conscientious. Positive, motivated, and pro-active. Ability to remain calm and patient when under pressure. Ability to work within a busy and fast-paced customer focused sales environment. Reward Starting Salary GBP27,000 pa, increasing to GBP28,113 pa after the completion of a successful 6 month probation period 25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service Working Hours 8.5 hours each day (9 hours and half hour unpaid lunch break) Office open between 7.00 am to 6.00 pm Monday to Friday Saturday mornings from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present). Due to lack of public transport in location own transport will be required