Job description:
Role: General Manager Location: Reading One Station Hill Hours: 40 hours between 8:30am ndash; 17:30pm Monday to Friday Reporting to: Chief Operating Officer Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, lsquo;Freedom at Work rsquo;, and support to create, grow and enjoy running their businesses in our centres. We rsquo;ve been going from strength to strength for 25 years to cement our position as lsquo;The Property Manager for the New Economy rsquo;. We rsquo;re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition. The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people. Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. What will you do? The General Manager is responsible for overseeing the efficient operation of centres within their territory, while driving commercial sales, maintaining health and safety standards, training their team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals. This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance. The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory. We want someone exceptional who can focus on: P L Responsibility bull; To exceed the monthly budget every month. bull; Driving and sustaining the maximum revenue from the centres in the territory. bull; Using all existing products and services to drive and sustain this revenue. bull; Develop new products and services as appropriate. bull; Use all days of the week to drive this revenue. bull; Have good personal relations with the desk agents in national brokers. bull; Configure the centre to generate and sustain the maximum revenue. bull; Configure the centre to reduce the rates bill. bull; Monitor and control expenses to ensure financial objectives are met. Operations bull; Ensure the smooth day-to-day operations of all centres in the territory. bull; Monitor service quality and customer satisfaction. bull; Identify areas for improvement and optimise processes. bull; Allocate and manage staffing, budget, and facilities. bull; Implement quality assurance processes to maintain a consistent level of service. bull; Ensure that the highest level of customer service is maintained throughout all centres. bull; Handle escalated customer issues and seek resolutions to maintain customer satisfaction. Commercial Sales bull; Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates. bull; Identify and pursue new business opportunities, partnerships, and customers. bull; Nurture and maintain relationships with key customers, corporate accounts, and brokers. bull; Monitor and analyse market trends to adapt sales strategies accordingly. Marketing bull; Prepare local marketing campaigns which conform to corporate identity guidelines. bull; Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn rsquo;t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media. People Management bull; Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting. bull; Foster a collaborative and goal-oriented team environment. bull; Responsible for recruiting employees and performance managing underperformance and misconduct. Client Reporting bull; Budgeting, forecasting and client reporting. bull; Client handling as required by the business Repairs and Supplier Management bull; Identify repairs and maintenance needs. bull; Drive down costs and increase speed and quality by using compliant local approved suppliers where possible. bull; Approve and manage supplier relationships. Health Safety bull; To have an understanding and work to policies relating to statutory H S obligations bull; Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to. bull; Regularly inspect facilities to maintain health and safety standards. bull; Promptly report and address any health and safety issues or violations. Other bull; Commission and manage small repairs and fit-out as required. bull; Find new buildings which become new centres. bull; Launch new centres within the territory. Training - Complete all mandatory training modules annually: - bull; Anti-Bribery bull; Code of Conduct bull; Cyber Security bull; Ergowize bull; Fire Safety Essentials bull; Fraud Prevention bull; General Data Protection Regulation bull; Health and Safety Induction bull; Modern Slavery bull; Money Laundering bull; Unconscious Bias bull; Whistleblowing Stakeholders bull; Clients bull; Prospects bull; Customers bull; Colleagues in all departments bull; Newable Group Boards Knowledge/Experience bull; Confident user of Microsoft Office 365 (Word, Excel and Outlook bull; Management experience bull; Experience working in a serviced office environment bull; Demonstrable experience of managing a P L, in a customer facing multi-site business bull; Graduate or further education (desirable) bull; Minimum Grade C in English and Math rsquo;s (or equivalent) Key skills/behaviours required for this role: bull; Proven driver of revenue in multiple situations. bull; Proven Commercial success. bull; Makes good things happen quickly. bull; Strong communicator, influencer and negotiator. bull; Experienced manager and coach of people. bull; Proven attention to detail. bull; Experience of planning and forecasting. What will we offer you? bull; GBP43,000 per annum base salary + commission bull; 33 days Annual Leave (including Bank Holidays) bull; Birthday Off bull; Volunteering Days bull; Discounted Private Medical Insurance Cover bull; Life Assurance bull; Income Protection Insurance bull; Payroll Giving bull; Cycle Scheme bull; NEST Pension Scheme bull; Employee Assistance Programme bull; Annual Flu Jabs bull; Eye Tests bull; Training Support Package bull; Enhanced Maternity, Adoption, Shared Parental and Paternity Pay bull; Annual Professional Membership Subscription NewFlex is an equal opportunities employer. This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications. REF-(Apply online only)
