External quality assurer

Are you experienced/qualified in the Customer Service Business industry? We are currently recruiting External Quality Assurers to carry out and document quality assurance activities in line with City Guilds and regulatory arrangements. Our EQAs support our centres with current industry and quality assurance expertise. As a City Guilds EQA you will need to maintain effective working relationships with our centres and the City Guilds office, planning and monitoring quality assurance activities in line with our qualification requirements. The role is both a challenging and rewarding experience and a great opportunity to use your industry expertise. Key roles and responsibilities for a External Quality Assurer; * Conduct and document quality assurance, advisory and system activities with centres, in line with City Guilds/ILM and regulatory arrangements * Provide advice and support to centres * Support the training and development of new and existing centres in line with City Guilds/ILM policies and procedures * Participate in best practice and standardisation activities to ensure support for continued improvement and consistent performance * Maintain a thorough knowledge of City Guilds/ILM products, services, and IT systems to enable excellent customer service Minimum requirements for the External Quality Assurer role; * Current and credible expertise of working with Customer Services and Business qualifications. * Hold the appropriate assessor qualification (D32/D33 or A1/A2 or TAQA Level 3 Certificate in Assessing Vocational Achievement). * Hold the appropriate internal quality assurer qualification (D34/V1 or TAQA Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice. * Must have achieved or be working towards the (6312-41) External Quality Assurance of Assessment Processes and Practice (TAQA) or its equivalent (D35/V2) in order to carry out centre activities. If you have not achieved these qualifications and you are successful in your application, you will be required to work towards this qualification with the support of City Guilds. * Experience of working in a regulated environment. * Excellent written and verbal communication skills with experience of providing supportive, concise feedback to both learners, assessors and delivery staff. * Flexibility to travel throughout the UK. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City Guilds Group to drive this value. We work hard to be inclusive in our approach to recruitment and associate opportunities, whilst still ensuring we meet our regulatory requirements. We strongly encourage and welcome applications from diverse and under-represented communities. What we offer; * This associate role gives you the opportunity to work alongside your current job, to build additional income with competitive daily rates. * To continue to develop your own skills and development. * We provide on-going help and support to all our Associates. * Digital credentials for our associates How to apply: Please click the green apply button and your CV will be sent to us. You may be required to complete a full application once your profile has been reviewed