Customer service agent

Customer Service Agent Islington GBP23/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Agent in the Islington area. Principal accountabilities * Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve. * To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count. * To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap-around support package. * To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap-around support package Experience Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment. Good experience in the public sector working in front-line service delivery either face to face or over the telephone