Help point advisor help point

HelpPoint Advisor ndash; Gateshead Salary GBP23,000 - GBP24,000 We are searching for a Helppoint Advisor in our Gateshead office. Delivering the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. You will also be liaising closely with regional operational management and our additional services subcontractors. Do you have previous admin experience? Are you confident in speaking with all levels of stakeholders? Are you interested in Customer Services? Do you have good IT skills including excel. As Helppoint Advisor, you rsquo;ll be: Ensuring the best Customer Service experience is given to all customers Providing our Customers with product and service information and quotes Ability to achieve Client and internal KPI rsquo;s whilst maintaining excellent quality Handling all incoming telephone call and emails to answer any queries Documenting all Customer enquiries, updating with client requests, ensuring notes are updated on our internal system. Co-Ordinating and responding to all Client quotes, queries and instructions in line with the relevant SLA Handling all complaints, identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner Co-ordinating the booking of and client notification of all planned works and producing client and internal reports As Helppoint Advisor, you rsquo;ll have: Excellent Customer Service skills, with good communicator with excellent administration skills Effective and efficient time management of self and duties and able to deliver against Client SLA rsquo;s Demonstrates an ldquo;investigative rdquo; and ldquo;can do rdquo; approach and attitude to all tasks. Ability to work under pressure to meet deadlines, goo organisation skills, and the ability to work independently. Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. The good stuff We are employee-owned, making you a beneficiary of our future success Two paid volunteering days annually ndash; from beach cleans to supporting your local community. You choose hellip; More than 250 perks and hundreds of exclusive deals and discounts Lots of training, development apprenticeship opportunities to grow and progress your career Our Mosaic committee Mental Health First Aiders leading the change on all things Wellbeing, Diversity Inclusion at Churchill All year-round recognition and annual awards programme to thank our shining starsOur commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We rsquo;re committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We rsquo;re happy to help. Keywords: HelpPiont Advisor, Customer Services, Administration, Gateshead