Sales support administrator

Fantastic opportunity for a Sales Support Administrator to join our client #39;s expanding team. This family-run business has experienced substantial growth over the last 4 years, and they are looking for a dedicated individual to support their sales team and continue this exciting journey. Please note this is a fully office based role with no hybrid/home working available! Role: As a Sales Support Administrator, you will be responsible for processing sales orders and enquiries to support the sales team in achieving their targets. You will provide packaging solutions to a variety of Key SME Accounts, supporting Sales Account Managers with order processing and nurturing customer relationships to develop accounts further. Key Responsibilities: Process incoming inquiries to support Sales Account Managers. Manage client expectations regarding timescales, material availability, and costs. Escalate new product/customer inquiries promptly. Maintain accurate records of inquiries, opportunities, customer records, and quotations. Assist Sales Account Managers with re-order quotations. Serve as a secondary contact point for key customers. Support shows and exhibitions, executing event sales processes. Produce Sample Packs as needed. Maintain accurate sales administration and reporting. Update Sales KPI Dashboard weekly. Update Pipeline Tracker and communicate key information. Maintain and update Weekly Call Cycle and Sales Plan. Manage allocated accounts and grow new customer accounts. Develop excellent working relationships with allocated accounts. Maintain regular contact with accounts to ensure superior service. Assist with promotions as needed. Person Specification: Ideally 1+ years experience in a similar B2B sales support role. Strong and proactive telephone manner. Good numeric skills. Effective personal organizational skills. Proficient user of IT software, including MS Excel. The Package: Monday - Friday, 8 am - 5 pm (1-hour lunch). GBP25,000 - GBP28,000+ DOE. Clear progression training available. Free onsite parking easily accessible by public transport