Service charge officer

Service Charge Officer Monday - Friday Office based GBP18.91per hour Key responsibilities Handle service charge enquiries from residents and internal staff Work with your managers to answer escalated customer complaints Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy Investigate and where necessary make service charge adjustments in ERP Participate and contribute to projects relating service charges Liaise with key stakeholders to ensure accuracy of service charges Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner Ensure all enquiries from residents are acknowledged When necessary attend face to face meetings with residents to resolve disputes Support the rent team with any service charge queries, including those from local authorities Ability to adapt and manage change in a challenging environment. Ensure compliance with the organisation #39;s Equality, Diversity and Inclusion policy and relevant legislation. Ensure compliance with and promotion of the organisation #39;s Health Safety policy and legislation