Customer service manager ndash; windows doors

Customer Service Manager ndash; Windows Doors Job Title: Customer Service Manager ndash; Windows Doors Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service Location: Corby Remuneration: Up to GBP45,000 + Circa 10% KPI related bonus Benefits: Comprehensive benefits package The role of the Customer Service Manager ndash; Windows Doors will involve: * Customer Service Manager position dealing with a high end range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers * Managing a team of 14 order processors customer service co-ordinators * Manage the running of inbound outbound activity; returns, complaints handling, reporting and quality checking * Responsible for coaching developing the team; setting KPI rsquo;s and driving improvement * Ensure the delivery of exceptional customer service from across the department * Assess and manage any service escalations as required The ideal applicant will be a Customer Service Manager ndash; Windows Doors with: * Must have customer service experience, managing a team * Must have experience within the windows doors sector * Must be confident in dealing with customers over the phone * Commercially minded * Excellent presentation skills time management * Resilient hard working personality * Excellent communication skills both written and verbal * Self-driven, results orientated with ability to multi task * Robust, positive outlook and team player * IT literate Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows