2nd line it support engineer

I #39;m excited to outline this fantastic opportunity for a 2nd Line Tech Support Engineer. Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role! Join one of Nottingham #39;s leading employers catering to thousands of users, where you #39;ll be a vital part of the journey to migrate all desktop/server technology into the Azure cloud. This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team #39;s groundbreaking achievements. Role Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client #39;s IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering small to medium-sized IT projects involving the company #39;s network infrastructure and desktop estate. - Provide a customer-first approach to ticket management, adhering to our client #39;s IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new systems and tools. - Evaluate, test, and recommend software and hardware to boost system efficiency and business productivity. - Administer the client #39;s Active Directory and M365 portal, ensuring accurate access levels for timely user management. - Monitor and maintain IT stock levels to ensure continuity of service. - Adhere to the client #39;s IT security standards, managing incidents per security practices. - Support the maintenance of the client #39;s IT security perimeter, helping identify and understand new and existing attack vectors. Tech Tools: - Work with Microsoft Intune, Autopilot, a cutting-edge PSA, and an RMM tool. Knowledge, Skills Abilities: - A Microsoft Associate-level qualification or equivalent knowledge of desktop hardware, software applications, OS, and network connectivity in a multi-site environment. - Excellent customer service skills with a strong understanding of service desk operations. - Strong problem-solving skills related to desktop/laptop computers, network hardware, and Office 365. - Effective communication skills for working with third-party suppliers and resolving incidents. - Proven ability to deliver complex concepts clearly to users at all levels. - Ability to prioritise under pressure, manage workloads, and work independently with high initiative. What #39;s in it for You? - **Salary:** Up to GBP32,000 - **Environment:** Supportive and dynamic workplace fostering growth - **Benefits:** Company pension, on-site parking, work-from-home options, and flexible schedules The Process: 1. **Initial Chat:** Josh Williams, our recruiter, will review your technical expertise and career goals. 2. **Team Introduction:** Meet your future colleagues and explore your role in the team. 3. **Interview Prep:** We #39;ll help you ace the interview. *Note: A driving licence and car are required for site visits.* Please apply today, interviews will happen in the coming days, for a start within a month, or less