Customer service representative

Calling all Pet Lovers, this is the perfect role for you, do you like helping people and have a passion for Dogs, Cats, Horses ? Job Title: Customer Service Representative Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home Salary: GBP22,500 per annum depending on experience Start date 10 June 2024 9-5pm - 10am-6pm Monday - Friday 1 Saturday in 4 weeks 9am-1pm PLUS a free day off that week The Business: Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet. The Role To respond appropriately to all customer enquiries Main Responsibilities Duties: bull; Answer all Customer and Claims incoming calls efficiently, professionally and at all times bull; Outbound calling including; breeders, requesting information for claims bull; Discussing with customers policy cancellations, Claims decisions , payment collection bull; Respond to customer enquiries appropriately, ensuring all documentation is professional and correct bull; Deal and attempt to resolve customer complaint Key Skills Attributes: bull; Effective questioning and listening skills. bull; Good organisational and interpersonal skills. bull; Ability to work under pressure and to tight deadlines. bull; Computer literate (MS Office) with keyboard skills. bull; Precise comprehension and ability to communicate clearly in both verbal and written form. bull; Ability to work to agreed performance targets. bull; Ability to work independently and as part of a tea To apply please contact Kylie Ross (phone number removed) or email