Warranty qa controller

Due to expansion an exciting opportunity has arisen ndash; Warranty QA Controller Salary: GBP30,500 pa Hours: core hours 37.5 hours per week, Monday to Friday Monday to Thursday (7:00 to 16:00) and Friday (07:00 to 13:00). Overtime: required to work additional hours when the workload dictates. Location: Dartford Benefits: 22 days annual leave (rising to maximum 27 days), After probationary period, there will be a range of benefits such as eligibility to join the Company Pension Scheme, staff purchase discounts and death in service life cover. The Warranty/QA Controller rsquo;s role is split into two functions. Decision making and processing of all warranty claims, alongside quality control of parts, including lsquo;Return to Vendor rsquo; processes. Thoroughness and attention to detail will be rewarded with tangible results in reducing warranty claims and improving the quality of components being received for production. Warranty/QA Controller duties and responsibilities: * Oversee the web-based warranty claims system. * Decide on warranty claims. * Monitor safety recalls and action new recalls when required. * Process returned * Process warranty invoices. * Produce weekly and monthly KPI reports. * Liaise with suppliers about ongoing quality concerns. * Identify and isolate faulty components. * Process and chase supplier returns. * And many other associated tasks. Warranty/QA Controller skills: * Strong, clear, written communication skills * Attention to detail. * Good understanding of MS-Word and MS-Excel. * Willingness to be lsquo;hands-on rsquo;, handing parts and potentially packing and shipping. * Desire to build a level of technical understanding. * Confidence to talk to suppliers about quality concerns. * Able to travel to make supplier visits. * Experience in warranty processing at a dealer level is an advantage