Sales order administrator

Platform Resourcing are currently working with a leading manufacturing company who are looking to expand their team by taking on an Order Administrator in their St Mellons office. This role will be hybrid after completion of training, working 2 days from home per week. The company has an excellent retention rate, the role is due to someone progressing in the business. The successful candidate must have experience of processing orders, will need to be capable of coordinating customer enquiries and order requests whilst processing these orders with a high level of accuracy. The role requires strong communication skills both written and verbal, as well as the confidence to liaise with both internal teams and customers to answer enquiries over the telephone and by email. Order Administrator Benefits: Salary of GBP25,600 rising after 6 months to GBP26,700 rising to GBP27,800 after 12 months. Yearly bonus up to 10% of annual salary based on company performance ( Work laptop provided Hybrid role, working from home 2 days per week after training Hours are Monday to Friday 9am - 5pm but can be flexible (e.g. 8am to 4pm, 8.30am to 4.30pm) Permanent, stable role within a growing organisation during an exciting period of expansion 24 days holiday plus 8 bank holidays with Christmas shutdown Death in Service scheme Pension, 4% employee + 5% employer Company Events Long Service Awards, award given from 5 years on in 5 year increments Brand New State of the Art Offices and Free ParkingOrder Administrator Duties and Responsibilities Acting as the first point of contact for customers over the phone and via email Effectively manage customer enquiries and order requests Dealing with customer complaints professionally, looking into any issues and aiming to resolve these Field and log and customer concerns/complaints Answer queries regarding orders and products, relating to lead times, delays, prices etc. Process customer orders checking all relevant data is added for order input Check all orders against current lead times; all orders are to be signed and dated by person checking Contact customers where information not clear or missing on orders Bulk order management and resolution Liaise with dispatch department to resolve delivery issues Liaise with customers regarding delays due to manufacture/stock Routing of complaints to the relevant person Carry out general administrative duties as requiredOrder Administrator Essential Experience/Qualifications Experience within an Order Process/ Sales Support Administration or Coordination role Must have experience of processing orders accurately and efficiently Confident to liaise with internal teams to answer enquiries as well as customers at times I.T. Literate in Microsoft Packages including Word, Outlook and Excel - Knowledge of SAP is very desirable Professional telephone manner Organised, systematic and precise Ability to work under pressure and use own initiative Able to use own initiativeWithin this company, there are huge amounts of opportunity to progress, they have undergone huge expansion plans over the last few years, after continued success. They pride themselves on retaining their staff and developing skills within the company. If you are interested in this role, please send your CV online immediately Privacy and General Data Protection Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties #39; interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject. The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited #39;s commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call us before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency