Receptionist administrator

Job Summary To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) for example patient registrations and letters and assisting patients as required. It will also include patient registration, booking appointments, processing of information in a timely manner and in accordance with current policies. To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. Key Responsibilities The following are the core responsibilities of the Receptionist/Administrator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Welcome patients and visitors to the organisation, directing requests appropriately Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota Process repeat prescriptions, ensuring they are processed accurately and efficiently Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on SystmOne Process incoming and outgoing mail File and store records as required Photocopy documentation as required Data entry and process changes of new/temporary and existing registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Secretarial Team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support the Management Team and clinical staff with general tasks as requested Support colleagues in the clinical team and provide cover during staff absences Complete any mandatory training and updates required for the role Partake in audit as directed by the audit lead Identify and provide team training where required Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room For more information, please see the attached job description.