Reception manager

Position; RECEPTION MANAGER Location; OXFORD Salary; GBP33,000 - GBP35,000 PER ANNUM Planet Recruitment are proud to be working with our well-established client in the city centre of Oxford. We are currently seeking a permanent Reception Manager who will be responsible to lead the Lodges in ensuring administrative and hospitality functions are efficiently performed. Main responsibilities; Recruit, train and manage Lodge staff to provide efficient cost-effective customer service, develop teams, individuals and self to enhance performance and effective working relationships. Perform regular one-to-one meetings and annual appraisals, keep staff training records up to date. In collaboration with the Lodge Supervisor, agree any remedial training of Lodge staff. Ensure the Lodge team, as a first point of contact with the College, offers a welcoming an professional service to its users at all times. Be point of contact for College security matters: dealing with breaches of security and liaising with Thames Valley Police and University Security Services, where necessary. Management of the CCTV and SALTO systems and responsibility for the downloading of images according to College CCTV policy. Day to day responsibility for CCTV operation and CCTV code of practice and liaison with emergency services In the absence of the conference team, meet and welcome clients, handle last minute changes to events and be college point of contact. Resolve guest complaints (up to agreed limit) and strive for guest satisfaction. Offer suggestions and recommendations to guests on the Oxford area - develop relationship with local amenities and arrange packages for guests to improve their experience. In collaboration with Head of Rooms Division, set sales targets and encourage upselling of College products and services. Co-ordinate the storage and collection of luggage on days of high demand. Nurture relationships with repeat customers (external and alumni). Ensure that Lodge staff are aware of upcoming events to ensure professional service. Have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests - update Lodge team on same.Required; Prior experience of managing and leading a team in a commercial, customer-facing role. The successful candidate may currently be working as a Head Receptionist or Reception Manager in a quality establishment. The ability to constructively participate in a broader management team Be confident and excellently presented, with excellent communications and interpersonal skills, including a high standard of spoken English Have proven people-management skills Be a competent user of IT systems and applications (mainly Microsoft) Have proven experience in implementing standards, policies and procedures and policing them.Commutable locations; Oxford, Cowley, Bicester, Kidlington, Headington, Marston, Abingdon, Didcot, Wantage INDCOM Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person #39;s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position