Customer product support

Customer Product Support - Harlow - GBP32,000 DOE Tue - Sat 37.5 hours Hybrid - 2 days in the office 3 days WFH Are you technical-minded and comfortable providing support navigating WIFI connections, Apps or Gaming? If you love understanding how Apps and Games function and you are confident in providing customers with support online or by phone, we have a great opportunity for you to join a friendly customer support team. This opportunity gives you the opportunity to play a vital role in supporting and guiding B2C customers through technical glitches and product features. As Customer Product Support, your primary responsibilities will include: Respond to technical WIFI connections and APP queries. Give friendly customer support and guidance over the phone or through Live Chat. Problem-solving and troubleshooting technical issues on how to navigate how to use APPS from Apple Store or Google Play. Skills needed: Technically minded and experienced in product support. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a proactive mindset. A passion for gaming, health, fitness or sport will be a big advantage. Ability to multitask and thrive in a fast-paced environment. D2C customer service experience. Benefits: Competitive salary with opportunities for growth and development. Comprehensive training. A collaborative team culture where your ideas are heard and valued. 25 days holiday. Free Parking